We are happy to assist you. If you have a general question regarding your credit card account, please review our Frequently Asked Questions. Otherwise, contact us by phone or mail.
- LOST AND/OR STOLEN:
If you suspect your card has been lost and/or stolen, please call our customer call center at 1-844-408-2228 immediately.
- PHONE
- MAILING
- Payment address
Mastercard
PO Box 37035
Boone, IA 50037-0035
- DISPUTE A TRANSACTION:
If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps. First, double-check your receipts and check with other authorized users of your card. Second, contact the merchant where the purchase originated. Finally, if you are unable to resolve your dispute with the merchant, complete the Visa Dispute Form and mail to:
- Mail:
Disputes Department
PO Box 10409
Des Moines, IA 50306-0409
You may also call our customer call center at 1-844-408-2228 if you have further questions.
- IF YOU SUSPECT FRAUD:
Call 1-844-408-2228 immediately to report any fraud. Complete the Fraud Affidavit and mail to:
- Mail:
Fraud Department
PO Box 10409
Des Moines, IA 50306-0409